Frequently asked questions

Are you open during COVID-19?


Update July 17th 2021 - As of Saturday July 17th 2021 at 12:01, our occupancy will be increased to 20 patrons. Masks and 3m distancing remain at all times. Please continue to schedule your workouts during peak hours. Updated* As of June 26th 2021, our facility is open to members only, keycard access. We are restricted to 25% occupancy, 3m distancing and masks AT ALL TIMES within the facility. Please schedule your workouts online. Same rules as before closing in May. Updated* As of May 9th 2021 Fitness Facilities are closed in Manitoba for a minimum of 3 weeks. We are offering a variety of services during this period including outdoor and remote training. Please contact us for more information about options that are right for you. As of Feb 12 2021 12:01am our faciilty is open, sign-up online to become a member today by clicking, " Join Now" Once Registered login and book your first workout, email info@onefamilyfitness.com to pick up your access card. Click " Covid19 Safety" to see what we are doing to keep you safe! Review the rest of the FAQ below




How much does it cost to sign up?


We offer various membership options, please click "Join Now" to view current pricing and promotions. Paid memberships include access to our 24-7 facility and our online app. There are no signup fees other than a one time $20 card fee, all memberships have a $50 dollar cancellation fee if cancelled within the first 3 months.




Are classes/personal training included in membership price?


Membership pricing is for facility access, classes and training are additonal costs. Contact us today for information on personal training or classes All new members receive an optional one time consultation with one of our coaches/trainers.




What type of memberships do you offer?


Our memberships dues are paid bi-weekly and are "no commitment" they require 30 days notice to cancel via cancellation form. We sometimes offer prepaid membership sales and options, please check out " Join now" for current membership options




How do I cancel my membership?


To cancel your membership you may request the cancellation waiver via email Your cancellation will be processed the date we receive the form via email, you will continue to pay your bi weekly dues until you last day, 30 days from receipt of the waiver. Memberships cancelled before the 90 day anniversary of signup are subject to a 50+gst processing fee. FOB/keycard must be returned before last date of access to ensure membership is terminated, a recovery fee of 20+gst per keycard will be charged for any keycards not returned Full terms and conditions available here https://www.onefamilyfitness.com/terms-and-conditions




Do I need to book a time to workout?


Nope! With the increased occupancy rules it is no longer required. For your safety swipe card logs your visits and may be used for contact tracing. Please observe posted rules on site as they may change frequently. Booking may return in the future. To book your workout visit onefamilyfitness.com Click "Book workout" on the main screen of our website. Use your email and password you created when you registered or click "forgot password" Login Choose the desired times, up to 2 hours You may book up to 7 days in advance You may book up to 1 hour before desired times If it wont let you book please use the chat function on our website, or text me via number provided in error message. Do not just show up, you may not be guaranteed entry Due to health recommendations from the province, members must book a time (up to 2hours) during peak hours, 6am to 10pm This information may be used for contact tracing as well as to keep our occupancy under the maximum of 20 people at one time.




What do I do if i feel sick?


If you have any cold, flu, COVID symptoms please stay out tof the facility until the symptoms have been gone for at least 24 hours. Seek testing if necessary Always use the self screening system available here before entering the facility.




Are masks required in One Family Fitness Centre


Updated Nov 2nd 2021 Masks conitue to required to enter and move about One Family Fitness Centre, free masks are available upon entry. You may remove your mask during activity as long as you're putting it back on while socializing or moving around the centre. These measures are temporary and in the best interest of public health. We will revisit these policies often. For additional information on Covid-19 policies, visit https://www.onefamilyfitness.com/covid19-email




Gift Certificates and refunds


There will never be refunds on any paid membership fees/dues, prepaid memberships, gift certificates, personal training etc. Gift certificates are good for the time they are purcahsed for and non-transferrable No refunds on any gift certificates purchased Example: a 3 month gift certificate purchased at Christmas for jan/feb/march activates automatically and expires at the end of the 3 month period Members may not use gift certifcates they purchase themselves




Can I Freeze my membership?


Memberships are frozen when closed temporarily by public health unless you direct us to keep memberships active. Other than that we do not freeze memberships, you may cancel at any time with 30 days notice. Be aware of our cancellation fees and any other details of your agreement. Full terms ad conditions here https://www.onefamilyfitness.com/terms-and-conditions




Im new, how do i get my keycard?


Update* As of July 17th 2021 updated staffed hours will be posted online and onsite. Our facility is locked 24-7 to non-members. A keycard is required to gain entry and must be scanned for every visit. New members who need theri keycard will email info@onefamilyfitness.com to schedule the pickup of their keycard. Access will not be permitted without a keycard.




Is proof of vaccination required?


As of Aug 27th vaccination will be required to register for a membership or to attend the facility. We will verify immunization status with the QR scanner, presenting your card or an image of your QR code will be required before getting your keycard it will compared to your government issued ID. As of Septmeber 3 2021, proof of imunization will be required to use fitness facilities within Manitoba. All members and staff are vaccinated for Covid-19 at One Family Fitness Centre.




Do you offer drop ins or 1-week passes?


At this time we cannot offer any short term passes or drop-ins. The available options are listed on our memberships sections. When drop-ins come back they are usually $15+gst We will add 1 and 2 week passes back in soon.